Pivot Point

AI Chatbot for Ecommerce Australia

Stop losing after-hours sales — your store answers enquiries 24/7, trained on your own products.

Prefer to talk? Call 0412 326 459

Trusted by ecommerce brands across Australia

Hi, I'm Tala — here's what we actually do and why it works.

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Founder video (45s) — embed here

Get a free demo chatbot built on your store — or we'll show you exactly why not to bother.

We build a working chatbot trained on your actual website before you spend a cent. If we can't show you a clear picture of what it would do for your business in a 20-minute call, the call was a waste of your time and we know it.

Book your free demo call

Real outcomes, not features

Stop losing sales after 7pm

A third of Australian online purchases happen when your team has gone home.

Cut the repetitive questions

Sizing, stock, returns and shipping — handled automatically, off your team's plate.

Fewer tickets, not just faster ones

We resolve enquiries before they ever become a problem for your team.

What ecommerce managers say after going live

Fabiana

Tim

Specialist Sales

How it works

Step 120-minute call — we understand your store and your customers

We start with a short call to learn your products, your customers and the questions they ask most. No prep needed from you — we do the digging and come back with a clear picture of what a chatbot would handle for your store.

Step 2We build and train your chatbot — on your catalogue, your policies, your tone

We train it on your own catalogue, policies and brand voice, so every answer is accurate and sounds like you. It learns your products and your rules — not generic web content — before it ever speaks to a customer.

Step 3We launch, monitor and maintain it — you don't babysit it, we do

Once live, our team watches real conversations, catches mistakes and keeps it accurate as your range and prices change. You get the results without the upkeep — that ongoing management is the part most chatbots are missing.

Works with Shopify, WooCommerce, Magento, BigCommerce, Neto and more.

ShopifyWooCommerceMagentoBigCommerceNeto

Get your free demo chatbot

Book your free demo