Pivot Point

This month only

Free setup + your first month free

If you qualify, we build your chatbot on your store, train it on your products and run it for a full month - setup and month one at no cost. Answer a few quick questions to find out.

Offer closes in

Closes 31 August 2026. T&Cs apply. Includes up to 400 conversations per month and up to 6 hours of setup, confirmed on your discovery call.

AI Chatbot for Ecommerce Australia

Every visitor who leaves without an answer is a sale you already paid to acquire. A fully managed website chatbot answers instantly, 24/7 - trained on your products, ready to convert browsers into buyers while your team is offline. Qualify this month and the setup and your first month are on us.

Prefer to talk? Call +61 2 8007 2907

Hi, I'm Tala - here's what we actually do and why it works.

What website owners & ecomm managers say after going live

These are ecommerce managers who were losing after-hours sales. Here's what changed.

Fabiana Alvarez

Marketing Manager, Caruso's Natural Health

71% more enquiries resolved without waiting for the team

Cameron Bragg

Owner, Specialist Sales

85%+ of customer enquiries handled automatically

Tim Weekes

E-commerce Manager, Oz Lighting

82% of customer questions answered instantly, 24/7

Chris Melotti

Founder, Melotti Media

70% fewer website enquiries handled manually

Trusted by ecommerce brands across Australia

Stop paying for leads you can't close

35% of Australian online purchases happen between 7pm and 10pm. That's when most ecommerce teams have gone home. Visitors arrive with questions about sizing, stock, delivery and returns - and leave without answers. Your chatbot handles every one of those conversations instantly, at any hour, so the sale doesn't walk out the door.

Recover the sale before it's gone

A visitor with a question who gets an instant, accurate answer converts. The same visitor who hits a dead end buys from someone else - and you've paid the acquisition cost either way. The only difference is whether your website was ready to answer when they asked.

Cut the repetitive questions eating your team's day

Once your after-hours revenue is protected, the same chatbot handles the questions that currently fill your team's inbox - the same sizing question, the same returns policy, the same delivery timeframe, answered automatically so your staff focus on work that actually needs a human.

Stop losing sales your marketing already paid for

Every visitor who leaves without an answer cost you money to acquire. A chatbot trained on your store answers instantly - at 11pm, on weekends or when your team is too busy to respond. We build you a working demo on your actual website content so you can see exactly what you've been missing. No cost, no obligation.

Get a free demo

Works with your existing platform

+ more

How it works

Step 1We start by understanding where you're losing sales

A 20-minute call where we look at your traffic patterns, your product range and the questions your customers are most likely asking after hours. We want to know exactly where the revenue is leaking before we build anything.

Step 2We build and train your chatbot on your content

We train it on your product catalogue, your policies, your prices and your brand voice. Not generic content from the web - your specific store. You don't configure anything. We do it all.

Step 3We launch it, monitor it and keep it accurate

Once it's live, we watch what it's saying to real customers. We update it as your products change, catch anything it gets wrong and flag anything that needs a human - with full context so your customer never has to repeat themselves.

Frequently asked questions

How is this different from setting up a chatbot myself through an off-the-shelf platform?

The main difference is who does the work. Self-serve platforms give you a tool and leave you to configure, train and maintain it yourself. Most businesses underestimate how much ongoing work that is. We do all of it - setup, training, monitoring and ongoing maintenance. You get a chatbot that works without it becoming another thing on your plate.

What if the chatbot gives a customer wrong information?

It can happen, especially early on. When it does, we find out why, fix the training and make sure it doesn't happen again. That's the difference between a managed service and a self-serve tool - there's someone watching and correcting mistakes before they become a pattern. We also build in a clear path to a human so customers are never stuck.

What do you actually need from us to get started?

Not much. Access to your website so we can train on your products, policies and FAQs. If you want live order lookup we'll need API access to your platform - but we handle the technical setup. Most clients are surprised by how little they need to do. The discovery call is where we work out exactly what's needed.

How long does it take to go live?

Typically two to three weeks from the discovery call. Training and configuration in week one, testing and refinement in week two. We won't go live until you've reviewed it and are happy. Complex catalogues may take a little longer - we'd rather get it right than rush something live that lets customers down.

What happens when the chatbot can't answer something?

It passes the customer to a real person - either when it genuinely doesn't know the answer, or when the customer asks to speak to someone directly. No complex threshold logic, no frustrating loops. The handoff includes the full conversation so your team knows exactly what was discussed and the customer doesn't have to start over.

We already use Gorgias - does this replace it or work alongside it?

Alongside it. We work with Gorgias, Zendesk, Intercom and most other helpdesk platforms. The chatbot handles what it can resolve fully - anything that needs a human goes into your helpdesk as normal. Most clients see their ticket volume drop significantly, which means less work for the team and often a lower helpdesk plan tier.

How much does it cost?

Managed plans start from AUD65/month + GST, plus a small one-off setup investment that varies depending on your store's complexity and integrations. We'll give you exact figures for both on the discovery call. For most stores the monthly cost is covered by recovering a small number of the after-hours sales currently being lost.

We have a large or complex product catalogue - can the chatbot handle that?

This is where we perform best. Generic chatbots struggle with complex catalogues - they give vague answers and customers lose confidence. We train specifically on your catalogue structure, specifications and stock data. The more complex your range, the more valuable a properly trained chatbot becomes.

Can it look up live order status or update a delivery address?

Yes - but it requires live API integration with your ecommerce platform and logistics provider. Not every client needs this, but for businesses with high order enquiry volumes it makes a significant difference. We scope this in the discovery call and build it if it makes sense for your setup.

Is the free demo a real working chatbot or just a walkthrough?

It's a real working chatbot trained on your actual website content. Not a mockup, not a pre-recorded demo. We build it, train it on your site and show you how it responds to the kinds of questions your customers actually ask. You can interact with it directly. No cost, no obligation.

Every day without it is another day of lost sales.

Book a free 20-minute call. We'll show you exactly what a chatbot trained on your store would look like - and how many of those after-hours conversations it would have converted.

Get free setup + month 1 free →